layer(s) -- experience economy

dream(s) / experience(s) / innovation(s) / _ / .

levelfunctionattributeproductmeasure(s)process
agricultureextractnaturalcommoditiesquantitytrader/market
industrialmakestandardizedgoodspricemanufacturer/customer
post-industrialdelivercustomizedservice(s)qualityprovider/client
nowstagepersonalexperience(s)authenticitystager/guest
post-experienceguideindividualtransformation(s)changeelicitor/aspirant
from: B.J. Pine II, J.H. Gillmore The Experience Economy